Refund policy

Thirty days, and we would rather sort it out than hide behind a date.

You should be able to give this as a present without worrying. If it is not right, tell us within 30 days of delivery.

UNOPENED TINS
Send it back sealed and unused and we refund the full price you paid. You cover the return postage. We refund within three business days of it reaching us, to the card you paid with.

OPENED TINS
Picks are a personal thing and we cannot resell an opened set, so we cannot take those back on a change of mind. If something is wrong with it, that is different — see below.

FAULTY, DAMAGED, OR NOT WHAT YOU ORDERED
Our problem, not yours. Email a photograph to robson@downgauge.com and we will replace it or refund you in full, postage both ways included. You do not need to send the original back unless we ask.

GIFTS BOUGHT AHEAD
The 30 days runs from delivery, not from the occasion. If you bought early for a birthday and that puts you outside it, email us. We are two people and we would rather fix it than quote a rule at you.

HOW TO START
Email robson@downgauge.com with your order number and we will tell you where to send it. Please do not post anything back before you have heard from us — we may not need it.

REFUNDS
Back to the original payment method within three business days of the return arriving. Your bank may take a few days more to show it.

Downgauge LLC, 132 Tara Lakes Drive West, Boynton Beach, Florida 33436
robson@downgauge.com  ·  (954) 242-4890